Staples Rewards: There is an error in my Rewards summary. Switch...
A Staples Rewards customer review by GetHuman user ~Larry21 from November 27th, 2017
Background on ~Larry21's case
GetHuman: ~Larry21 - can you tell our other Staples Rewards customers when your case took place?
~Larry21: Sure. It was morning, on November 18th.
GetHuman: Did you reach out to Staples Rewards, and if so, how?
GetHuman: And which of these common Staples Rewards customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry21 a list of common Staples Rewards problems)
~Larry21: "Track order" was why I was trying to call.
~Larry21's review of Staples Rewards customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples Rewards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry21: There is an error in my Rewards summary. Switching to a live person simply disconnected the call. No resolution.
GetHuman: Let's quantify your experience contacting Staples Rewards. On a scale of 1 to 5, how easy is it go get help on a Staples Rewards problem?
~Larry21: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry21: I'd give them a three out of five on communication.
GetHuman: And what about Staples Rewards's ability to quickly and effectively address your problem?
~Larry21: For that I would say two out of five.
GetHuman: And finally- any advice for other Staples Rewards customers?
~Larry21: Call them early in the day or late. Don't forget any personal or account information you might need for Staples Rewards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry21 taken from his Staples Rewards customer service problem that occurred on November 18th, 2017.