Staples: I called tech support *.***.***.**** ** custom...

A Staples customer review by GetHuman user ~anonymous repeated from November 16th, 2017

Background on ~anonymous repeated's case

GetHuman: ~anonymous repeated - can you tell our other Staples customers when your case took place?
~anonymous repeated: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to Staples, and if so, how?
~anonymous repeated: I used the 800-333-3330 number I found for on the GetHuman Staples customer phone number page I was on: Staples Customer Service Phone Number
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous repeated a list of common Staples problems)
~anonymous repeated: "Make a purchase" was why I was trying to call.

~anonymous repeated's review of Staples customer service

GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous repeated: I called tech support *.***.***.**** ** customer service referencing a ticket ** was told I needed to open a new ticket and claim. Then, I was told to call the very same phone * again! Then I was transferred again and CUT OFF after waiting ** minutes! This is NOT CUSTOMER SERVICE!!!
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~anonymous repeated: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous repeated: I'd give them a five out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~anonymous repeated: For that I would say five out of five.
GetHuman: And finally- any advice for other Staples customers?
~anonymous repeated: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous repeated taken from his Staples customer service problem that occurred on November 13th, 2017.

Staples

3.25 of 5 stars | 47 reviews

~anonymous repeated's Staples Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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