Staples: Rep was would rather argue than fix issue with...
A Staples customer review by GetHuman user ~highduster from November 11th, 2017
Background on ~highduster's case
GetHuman: ~highduster - can you tell our other Staples customers when your case took place?
~highduster: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Staples, and if so, how?
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~highduster a list of common Staples problems)
~highduster: "Returns" was why I was trying to call.
~highduster's review of Staples customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~highduster: Rep was would rather argue than fix issue with warranty contractor. Contractor blamed Staples for problems, Staples blamed them. And I'm in the middle. Beware of service contracts!
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~highduster: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~highduster: I'd give them a two out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~highduster: For that I would say three out of five.
GetHuman: And finally- any advice for other Staples customers?
~highduster: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~highduster taken from his Staples customer service problem that occurred on November 7th, 2017.