Staples: Waited on hold for ** minutes before a customer...
A Staples customer review by GetHuman user ~Detective from November 20th, 2017
Background on ~Detective's case
GetHuman: ~Detective - can you tell our other Staples customers when your case took place?
~Detective: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Staples, and if so, how?
GetHuman: And which of these common Staples customer issues best describes the reason you wanted to talk to them?
(Shows ~Detective a list of common Staples problems)
~Detective: "Cancel order" was why I was trying to call.
~Detective's review of Staples customer service
GetHuman: So how would you sum up your experience for GetHuman's Staples customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Detective: Waited on hold for ** minutes before a customer service rep picked up the phone. Told her I was a detective who was investigating a case of credit card fraud and I needed a phone number to Staples' Fraud Dept. She said she would have to put me on hold for "just a second". ** min later, she still had not come back on the phone. I called back and sat on hold for another ** min before a rep answered. Told her the same story and she said that they can't give me the phone number to their Fraud Dept but would have to put me on hold and add me to "the queue" of people waiting for the Fraud Dept. I have been on hold now for an additional ** min and still have not contacted the Fraud Dept. Staples needs an "EASY BUTTON" for their Fraud Dept!
GetHuman: Let's quantify your experience contacting Staples. On a scale of 1 to 5, how easy is it go get help on a Staples problem?
~Detective: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Detective: I'd give them a one out of five on communication.
GetHuman: And what about Staples's ability to quickly and effectively address your problem?
~Detective: For that I would say five out of five.
GetHuman: And finally- any advice for other Staples customers?
~Detective: Call them early in the day or late. Don't forget any personal or account information you might need for Staples to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Detective taken from his Staples customer service problem that occurred on November 19th, 2017.