I have an issue with Stop & Shop
A Stop & Shop customer review by GetHuman user GetHuman-dalglish from December 9th, 2017
Background on GetHuman-dalglish's case
GetHuman: GetHuman-dalglish - can you tell our other Stop & Shop customers when your case took place?
GetHuman-dalglish: Sure. It was morning, on December 4th.
GetHuman: Did you reach out to Stop & Shop, and if so, how?
GetHuman: And which of these common Stop & Shop customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-dalglish a list of common Stop & Shop problems)
GetHuman-dalglish: "Returns" was why I was trying to call.
GetHuman-dalglish's review of Stop & Shop customer service
GetHuman: So how would you sum up your experience for GetHuman's Stop & Shop customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-dalglish: I have an issue with Stop & Shop
GetHuman: Can you tell the rest of us a bit more from what happened on 12/04/17?
GetHuman-dalglish: ordered gift cards online for a loved one but it hasnt been delivered
GetHuman: Let's quantify your experience contacting Stop & Shop. On a scale of 1 to 5, how easy is it go get help on a Stop & Shop problem?
GetHuman-dalglish: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-dalglish: I'd give them a two out of five on communication.
GetHuman: And what about Stop & Shop's ability to quickly and effectively address your problem?
GetHuman-dalglish: For that I would say three out of five.
GetHuman: And finally- any advice for other Stop & Shop customers?
GetHuman-dalglish: Call them early in the day or late. Don't forget any personal or account information you might need for Stop & Shop to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-dalglish taken from his Stop & Shop customer service problem that occurred on December 4th, 2017.