Straight Talk: Have been trying to connect a new phone with st...
A Straight Talk customer review by GetHuman user ~Lucy from November 24th, 2017
Background on ~Lucy's case
GetHuman: ~Lucy - can you tell our other Straight Talk customers when your case took place?
~Lucy: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Lucy a list of common Straight Talk problems)
~Lucy: "Overcharge/Strange charge" was why I was trying to call.
~Lucy's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lucy: Have been trying to connect a new phone with straight talk for two week with no results. Have make several phone calls and internet without success. Some of those who have answered the phone are rather rude, bothered. Can't find my receipt to return the sim card and go back to Virgin Mobile.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Lucy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lucy: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Lucy: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Lucy: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lucy taken from his Straight Talk customer service problem that occurred on November 19th, 2017.