Straight Talk: want to get my voicemail don't remember my pass...
A Straight Talk customer review by GetHuman user ~snipermonkey from November 28th, 2017
Background on ~snipermonkey's case
GetHuman: ~snipermonkey - can you tell our other Straight Talk customers when your case took place?
~snipermonkey: Sure. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~snipermonkey a list of common Straight Talk problems)
~snipermonkey: "Setup service" was why I was trying to call.
~snipermonkey's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~snipermonkey: want to get my voicemail don't remember my password. They want me to give them an alternate phone to call me so they can set up MY PASSWORD? I got the phone because I only need one phone I THOUGHT? The *rd transfer guy told me he could not give me online help I NEED TO GIVE THEM ANOTHER PHONE TO CALL ME AT? SO I SAID I GUESS I CANT GET MY MESSAGES THEN? THANKS AND HE AGREED AND HUNG UP.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~snipermonkey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~snipermonkey: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~snipermonkey: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~snipermonkey: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~snipermonkey taken from his Straight Talk customer service problem that occurred on November 24th, 2017.