Straight Talk: I talked to the first representative, she was t...
A Straight Talk customer review by GetHuman user ~Anonymous from November 22nd, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Straight Talk customers when your case took place?
~Anonymous: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Straight Talk problems)
~Anonymous: "Refund" was why I was trying to call.
~Anonymous's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I talked to the first representative, she was trying to help in every way and eventually she transferred me to a woman in Billings.**I could not understand her and I nicely kept asking her to repeat herself. She started to speak to me in a rude manner. I have to tell you that I do not appreciate being spoken to rudely. She was not a good customer representative, at all.**Just because there are some people who cannot understand you, doesn't mean for you to be rude. Even if you had a ****** day, DON'T EVER TAKE IT OUT ON YOUR CUSTOMERS.**You, my dear, will need to go learn some manners!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Straight Talk customer service problem that occurred on November 14th, 2017.