Straight Talk: I talked to your customer service about a doubl...
A Straight Talk customer review by GetHuman user ~Mavis Kvidera from November 21st, 2017
Background on ~Mavis Kvidera's case
GetHuman: ~Mavis Kvidera - can you tell our other Straight Talk customers when your case took place?
~Mavis Kvidera: Sure. It was afternoon, on November 11th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~Mavis Kvidera a list of common Straight Talk problems)
~Mavis Kvidera: "Setup service" was why I was trying to call.
~Mavis Kvidera's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mavis Kvidera: I talked to your customer service about a double payment made on *********. you said that there was no record made of the payment and my Credit Card customer service told me that a payment of **.** dollars was made and you should have a record of the payment being made. I should should receive a credit for that amount. I love your phone and don't want anything to happen to lose my service and want this to be cleared up. I received your email of my next payment being on the **th of March. I want to thank you. Mavis Kvidera.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~Mavis Kvidera: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mavis Kvidera: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~Mavis Kvidera: For that I would say five out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~Mavis Kvidera: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mavis Kvidera taken from his Straight Talk customer service problem that occurred on November 11th, 2017.