Straight Talk: Possibly one of the worst companies I have ever...
A Straight Talk customer review by GetHuman user ~3year of straight talk from November 23rd, 2017
Background on ~3year of straight talk's case
GetHuman: ~3year of straight talk - can you tell our other Straight Talk customers when your case took place?
~3year of straight talk: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~3year of straight talk a list of common Straight Talk problems)
~3year of straight talk: "Lower my bill" was why I was trying to call.
~3year of straight talk's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~3year of straight talk: Possibly one of the worst companies I have ever dealt with. Full of incompetent lower level staff and negligent upper level employees.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~3year of straight talk: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~3year of straight talk: I'd give them a two out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~3year of straight talk: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~3year of straight talk: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~3year of straight talk taken from his Straight Talk customer service problem that occurred on November 21st, 2017.