Straight Talk: They are very decietful. Just refilled on *th t...
A Straight Talk customer review by GetHuman user ~lmiller37 from November 15th, 2017
Background on ~lmiller37's case
GetHuman: ~lmiller37 - can you tell our other Straight Talk customers when your case took place?
~lmiller37: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~lmiller37 a list of common Straight Talk problems)
~lmiller37: "Lower my bill" was why I was trying to call.
~lmiller37's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lmiller37: They are very decietful. Just refilled on *th they throttled data on *th with no cause on my part. Tried to have them remove they send me to recording. I only use *** mb in almost * month! What did I go OVER??? This happens constantly with these dirty cheats. Data plan constant being shut off by them then we have to travel ** miles to payphone to call while they act like they have no idea why they keep doing this. I'm finally done with these ingrates!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~lmiller37: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lmiller37: I'd give them a four out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~lmiller37: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~lmiller37: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lmiller37 taken from his Straight Talk customer service problem that occurred on November 13th, 2017.