Straight Talk: the worst service ever!!!! was hung up on * tim...
A Straight Talk customer review by GetHuman user ~mad customer from November 15th, 2017
Background on ~mad customer's case
GetHuman: ~mad customer - can you tell our other Straight Talk customers when your case took place?
~mad customer: Yup. It was evening, on November 10th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~mad customer a list of common Straight Talk problems)
~mad customer: "Track an order" was why I was trying to call.
~mad customer's review of Straight Talk customer service
GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad customer: the worst service ever!!!! was hung up on * times when transferred to a supervisor for over an hr & never got ahold of anyone!
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~mad customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad customer: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~mad customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad customer taken from his Straight Talk customer service problem that occurred on November 10th, 2017.