Stream Energy: The customer service employees (I have been in...
A Stream Energy customer review by GetHuman user GetHuman-242308 from October 30th, 2017
Background on GetHuman-242308's case
GetHuman: GetHuman-242308 - can you tell our other Stream Energy customers when your case took place?
GetHuman-242308: Yup. It was morning, on October 25th.
GetHuman: Did you reach out to Stream Energy, and if so, how?
GetHuman: And which of these common Stream Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-242308 a list of common Stream Energy problems)
GetHuman-242308: "Lower my bill" was why I was trying to call.
GetHuman-242308's review of Stream Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Stream Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-242308: The customer service employees (I have been in touch with them at least ** times), have usually been easy for ME to understand. THEY, however, cannot understand the spoken word. When I told one of them that I did not live in the city, I lived in the country, she said "Of course you live in the country." She thought I meant the U.S.A.(!) The point is, that they do not problem solve even when they understand. One problem leads to another-for example, a credit to the account is documented as a charge!
GetHuman: Let's quantify your experience contacting Stream Energy. On a scale of 1 to 5, how easy is it go get help on a Stream Energy problem?
GetHuman-242308: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-242308: I'd give them a five out of five on communication.
GetHuman: And what about Stream Energy's ability to quickly and effectively address your problem?
GetHuman-242308: For that I would say two out of five.
GetHuman: And finally- any advice for other Stream Energy customers?
GetHuman-242308: Call them early in the day or late. Don't forget any personal or account information you might need for Stream Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-242308 taken from his Stream Energy customer service problem that occurred on October 25th, 2017.