Suddenlink Cable: ***&*** spoke to agent Jaime Glasgow and she wa...
A Suddenlink Cable customer review by GetHuman user ~Velene Love from November 16th, 2017
Background on ~Velene Love's case
GetHuman: ~Velene Love - can you tell our other Suddenlink Cable customers when your case took place?
~Velene Love: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to Suddenlink Cable, and if so, how?
GetHuman: And which of these common Suddenlink Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~Velene Love a list of common Suddenlink Cable problems)
~Velene Love: "None of those really matches why I wanted to call Suddenlink Cable that day." was why I was trying to call.
~Velene Love's review of Suddenlink Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Suddenlink Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Velene Love: ***&*** spoke to agent Jaime Glasgow and she was very knowledgeable,patient, helpful and successfully connected my wireless router for me n offered me telephone service at a great price. **** lights went out and I called to ask for Jaime and she returned my call and once again she helped me. Thanks for agents like her even though I complain about how high my cable bill is she explains calmly.
GetHuman: Let's quantify your experience contacting Suddenlink Cable. On a scale of 1 to 5, how easy is it go get help on a Suddenlink Cable problem?
~Velene Love: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Velene Love: I'd give them a one out of five on communication.
GetHuman: And what about Suddenlink Cable's ability to quickly and effectively address your problem?
~Velene Love: For that I would say one out of five.
GetHuman: And finally- any advice for other Suddenlink Cable customers?
~Velene Love: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Suddenlink Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Velene Love taken from his Suddenlink Cable customer service problem that occurred on November 11th, 2017.