Suddenlink Cable: Had a little trouble hearing. Others may experi...
A Suddenlink Cable customer review by GetHuman user ~jscheeh from November 17th, 2017
Background on ~jscheeh's case
GetHuman: ~jscheeh - can you tell our other Suddenlink Cable customers when your case took place?
~jscheeh: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to Suddenlink Cable, and if so, how?
GetHuman: And which of these common Suddenlink Cable customer issues best describes the reason you wanted to talk to them?
(Shows ~jscheeh a list of common Suddenlink Cable problems)
~jscheeh: "None of those really matches why I wanted to call Suddenlink Cable that day." was why I was trying to call.
~jscheeh's review of Suddenlink Cable customer service
GetHuman: So how would you sum up your experience for GetHuman's Suddenlink Cable customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jscheeh: Had a little trouble hearing. Others may experience long waiting times because they may have called during normal business hours when they're busiest. I called at midnight, twice, and didn't have to wait too long. Nice to not get off the phone frustrated with the ISP!
GetHuman: Let's quantify your experience contacting Suddenlink Cable. On a scale of 1 to 5, how easy is it go get help on a Suddenlink Cable problem?
~jscheeh: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jscheeh: I'd give them a four out of five on communication.
GetHuman: And what about Suddenlink Cable's ability to quickly and effectively address your problem?
~jscheeh: For that I would say one out of five.
GetHuman: And finally- any advice for other Suddenlink Cable customers?
~jscheeh: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Suddenlink Cable to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jscheeh taken from his Suddenlink Cable customer service problem that occurred on November 16th, 2017.