Swiss Airlines: Could not retrieve my reservation on the Swiss...
A Swiss Airlines customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other Swiss Airlines customers when your case took place?
~Anonymous: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Swiss Airlines, and if so, how?
GetHuman: And which of these common Swiss Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common Swiss Airlines problems)
~Anonymous: "Cancel flight" was why I was trying to call.
~Anonymous's review of Swiss Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Swiss Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Could not retrieve my reservation on the Swiss Airlines website, but could on the telephone, thanks to the helpful reservation agent. This telephone number wasn't listed on the swiss.com website - grateful to find it here.
GetHuman: Let's quantify your experience contacting Swiss Airlines. On a scale of 1 to 5, how easy is it go get help on a Swiss Airlines problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about Swiss Airlines's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other Swiss Airlines customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his Swiss Airlines customer service problem that occurred on November 19th, 2017.