Swiss Airlines: Someone answered on the first ring. I called r...
A Swiss Airlines customer review by GetHuman user ~Mary from November 16th, 2017
Background on ~Mary's case
GetHuman: ~Mary - can you tell our other Swiss Airlines customers when your case took place?
~Mary: Yeah. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Swiss Airlines, and if so, how?
GetHuman: And which of these common Swiss Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary a list of common Swiss Airlines problems)
~Mary: "Missing item" was why I was trying to call.
~Mary's review of Swiss Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's Swiss Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary: Someone answered on the first ring. I called regarding price and penalties for changing tickets. My questions were all answered efficiently with minimal holding time. I was very pleased!
GetHuman: Let's quantify your experience contacting Swiss Airlines. On a scale of 1 to 5, how easy is it go get help on a Swiss Airlines problem?
~Mary: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary: I'd give them a two out of five on communication.
GetHuman: And what about Swiss Airlines's ability to quickly and effectively address your problem?
~Mary: For that I would say one out of five.
GetHuman: And finally- any advice for other Swiss Airlines customers?
~Mary: Call them early in the day or late. Don't forget any personal or account information you might need for Swiss Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary taken from his Swiss Airlines customer service problem that occurred on November 14th, 2017.