Synchrony Bank: I received a credit denial letter from GE CRB...
A Synchrony Bank customer review by GetHuman user ~iahaveabumbrother from November 20th, 2017
Background on ~iahaveabumbrother's case
GetHuman: ~iahaveabumbrother - can you tell our other Synchrony Bank customers when your case took place?
~iahaveabumbrother: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~iahaveabumbrother a list of common Synchrony Bank problems)
~iahaveabumbrother: "Statement Request" was why I was trying to call.
~iahaveabumbrother's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~iahaveabumbrother: I received a credit denial letter from GE CRB. The reason for denial said "Unverifiable Information." I called this number on a Tuesday at *:** PM Pacific Time. I pressed * for current customers and when the system asked for my account number or SS * I stayed quiet. After the system asked me three times with no response from me, I was put on hold. Within five minutes a rep answered and asked for my SS* so she could search for the credit app and see where it came from. I reluctantly took a leap of faith and gave her my SS*. Within one minute she told me that the credit app came from a Vet's office and she told me the name and address of the office. This is indeed the Vet where I take my dog regularly. I told my family about my experience and my brother fessed up that he had taken his dog there and tried to get credit in my name because he couldn't afford his vet bill. So now I'll have to take this up with my brother. But it was relieving that there isn't anybody out there ste
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~iahaveabumbrother: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~iahaveabumbrother: I'd give them a five out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~iahaveabumbrother: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~iahaveabumbrother: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~iahaveabumbrother taken from his Synchrony Bank customer service problem that occurred on November 11th, 2017.