Synchrony Bank: This is the dumbest bank I have ever dealt with...
A Synchrony Bank customer review by GetHuman user GetHuman-291543 from November 26th, 2017
Background on GetHuman-291543's case
GetHuman: GetHuman-291543 - can you tell our other Synchrony Bank customers when your case took place?
GetHuman-291543: Yup. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291543 a list of common Synchrony Bank problems)
GetHuman-291543: "Statement Request" was why I was trying to call.
GetHuman-291543's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291543: This is the dumbest bank I have ever dealt with. I have a Sam's MC through Syn. with a $**K limit. At least every month and a half they challenge innocuous, repetitive purchases for no understandable reason. I have never not paid a monthly bill on time. If it weren't for the cash back, I'd drop card in a heartbeat. I've talked to many supervisors over the last couple of years and it never gets better. The worst example of customer service I've ever experienced.
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
GetHuman-291543: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291543: I'd give them a two out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
GetHuman-291543: For that I would say five out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
GetHuman-291543: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291543 taken from his Synchrony Bank customer service problem that occurred on November 24th, 2017.