Synchrony Bank: spoke with a wonderful representative who unfor...
A Synchrony Bank customer review by GetHuman user ~bush from November 19th, 2017
Background on ~bush's case
GetHuman: ~bush - can you tell our other Synchrony Bank customers when your case took place?
~bush: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Synchrony Bank, and if so, how?
GetHuman: And which of these common Synchrony Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~bush a list of common Synchrony Bank problems)
~bush: "Question" was why I was trying to call.
~bush's review of Synchrony Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Synchrony Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bush: spoke with a wonderful representative who unfortunately was not able to help me. But he was pleasant about it. They have a hard inquiry on my credit report that ge capital retail bank put on, they say the person who refused me credit needs to remove it. However I have not asked anyone for credit, so I dont know who it is, and they dont know who it is? And transunion doesnt know who it is...What a conundrum! However I now have credit alerts attached to everything and lifeloc
GetHuman: Let's quantify your experience contacting Synchrony Bank. On a scale of 1 to 5, how easy is it go get help on a Synchrony Bank problem?
~bush: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bush: I'd give them a four out of five on communication.
GetHuman: And what about Synchrony Bank's ability to quickly and effectively address your problem?
~bush: For that I would say one out of five.
GetHuman: And finally- any advice for other Synchrony Bank customers?
~bush: Call them early in the day or late. Don't forget any personal or account information you might need for Synchrony Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bush taken from his Synchrony Bank customer service problem that occurred on November 17th, 2017.