T-Mobile (UK): Called to not renew at the end of a ** month co...
A T-Mobile (UK) customer review by GetHuman user GetHuman-375608 from November 23rd, 2017
Background on GetHuman-375608's case
GetHuman: GetHuman-375608 - can you tell our other T-Mobile (UK) customers when your case took place?
GetHuman-375608: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-375608 a list of common T-Mobile (UK) problems)
GetHuman-375608: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-375608's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-375608: Called to not renew at the end of a ** month contract. On hold for ** minutes * and didn't get through because the phone battery (landline) died!
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
GetHuman-375608: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-375608: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
GetHuman-375608: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
GetHuman-375608: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-375608 taken from his T-Mobile (UK) customer service problem that occurred on November 14th, 2017.