T-Mobile (UK): Had to got through the Automated system before...
A T-Mobile (UK) customer review by GetHuman user ~missprimm from November 19th, 2017
Background on ~missprimm's case
GetHuman: ~missprimm - can you tell our other T-Mobile (UK) customers when your case took place?
~missprimm: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~missprimm a list of common T-Mobile (UK) problems)
~missprimm: "Overcharge/Strange charge" was why I was trying to call.
~missprimm's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~missprimm: Had to got through the Automated system before I was rung through to Customer service. Very helpful techie, who then transferred me to Pay as you go help, which was possibly an Indian call centre. The customer service rep was helpful and solved my problem quickly
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~missprimm: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~missprimm: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~missprimm: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~missprimm: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~missprimm taken from his T-Mobile (UK) customer service problem that occurred on November 16th, 2017.