T-Mobile (UK): It took three days to speak to someone - all be...
A T-Mobile (UK) customer review by GetHuman user GetHuman-401680 from November 23rd, 2017
Background on GetHuman-401680's case
GetHuman: GetHuman-401680 - can you tell our other T-Mobile (UK) customers when your case took place?
GetHuman-401680: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-401680 a list of common T-Mobile (UK) problems)
GetHuman-401680: "Change plan" was why I was trying to call.
GetHuman-401680's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-401680: It took three days to speak to someone - all because of iPhone*?? Irony - is not being able to speak to a mobile phone company!!
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
GetHuman-401680: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-401680: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
GetHuman-401680: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
GetHuman-401680: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-401680 taken from his T-Mobile (UK) customer service problem that occurred on November 14th, 2017.