T-Mobile (UK): Phoned about a charge on my final bill, was tol...
A T-Mobile (UK) customer review by GetHuman user ~Very cross Val from November 19th, 2017
Background on ~Very cross Val's case
GetHuman: ~Very cross Val - can you tell our other T-Mobile (UK) customers when your case took place?
~Very cross Val: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~Very cross Val a list of common T-Mobile (UK) problems)
~Very cross Val: "Lower my bill" was why I was trying to call.
~Very cross Val's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very cross Val: Phoned about a charge on my final bill, was told it was ***£**.** for using the PAC code! Was on the phone with * ladies called Jackie and Belle, the latter being a billing expert, was put on hold for * mins, she put me on hold to get authorisation for my refund and I was cut off! Phoned back, was put through to Ritha in billing for Orange, put on hold for over ** mins while she transferred me to EE, and was cut off again! What rubbish service!
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
~Very cross Val: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very cross Val: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
~Very cross Val: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
~Very cross Val: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very cross Val taken from his T-Mobile (UK) customer service problem that occurred on November 15th, 2017.