T-Mobile (UK): wasted total of *hrs over last few days trying...
A T-Mobile (UK) customer review by GetHuman user GetHuman-231899 from November 26th, 2017
Background on GetHuman-231899's case
GetHuman: GetHuman-231899 - can you tell our other T-Mobile (UK) customers when your case took place?
GetHuman-231899: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to T-Mobile (UK), and if so, how?
GetHuman: And which of these common T-Mobile (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-231899 a list of common T-Mobile (UK) problems)
GetHuman-231899: "Change plan" was why I was trying to call.
GetHuman-231899's review of T-Mobile (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-231899: wasted total of *hrs over last few days trying to cancel contract. have yet to speak to a human being. must have thousands wanting to leave or they have abandoned the phone lines not very pleased. only took *mins to pay a bill, so very fast when they take your money.
GetHuman: Let's quantify your experience contacting T-Mobile (UK). On a scale of 1 to 5, how easy is it go get help on a T-Mobile (UK) problem?
GetHuman-231899: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-231899: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile (UK)'s ability to quickly and effectively address your problem?
GetHuman-231899: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile (UK) customers?
GetHuman-231899: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-231899 taken from his T-Mobile (UK) customer service problem that occurred on November 19th, 2017.