T-Mobile: Customer service is out of the Phillipines. Lad...
A T-Mobile customer review by GetHuman user GetHuman-259998 from November 16th, 2017
Background on GetHuman-259998's case
GetHuman: GetHuman-259998 - can you tell our other T-Mobile customers when your case took place?
GetHuman-259998: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-259998 a list of common T-Mobile problems)
GetHuman-259998: "Service problem" was why I was trying to call.
GetHuman-259998's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-259998: Customer service is out of the Phillipines. Lady on the phone said could not resolve the issue and asked to call back during normal working hours. Was polite and professional.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-259998: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-259998: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-259998: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-259998: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-259998 taken from his T-Mobile customer service problem that occurred on November 10th, 2017.