T-Mobile: I have been trying to resolve a likely case of...
A T-Mobile customer review by GetHuman user ~leslie from November 19th, 2017
Background on ~leslie's case
GetHuman: ~leslie - can you tell our other T-Mobile customers when your case took place?
~leslie: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~leslie a list of common T-Mobile problems)
~leslie: "Transfer Service" was why I was trying to call.
~leslie's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~leslie: I have been trying to resolve a likely case of a fraudulent upgrade since the *th. No record of calls to *** is being shown on my bill. Staff have cut me off on numerous occasions. At least two members of their call teams have told me someone has committed fraud on my account and then hung up. We are a household of two disabled people. NO ONE CARES ANYMORE
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~leslie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~leslie: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~leslie: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~leslie: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~leslie taken from his T-Mobile customer service problem that occurred on November 11th, 2017.