I have been with T-Mobile for * years. During t...
A T-Mobile customer review by GetHuman user ~cstanley from November 15th, 2017
Background on ~cstanley's case
GetHuman: ~cstanley - can you tell our other T-Mobile customers when your case took place?
~cstanley: Yeah. It was middle of the night, on November 9th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~cstanley a list of common T-Mobile problems)
~cstanley: "Payment Arrangement" was why I was trying to call.
~cstanley's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cstanley: I have been with T-Mobile for * years. During that time I have had them disconnect my phone when I called in to activate a phone for another line. I have had several coverage and billing issues. The worst is that I was lied to in order to be signed to a new contract. I called T-Mobile in January because I was having problems with my phone and I was close to renewal. I asked if there was anything they could do for me since I had been with them for so long. The girl I spoke to exclaimed that she could give me the Samsung III for$ **.** as long as I singed up for another ** month agreement with all of my lines. I advised I wanted to make sure that one of my lines did not have a contract as I planned to disconnect it and I also advised that I wanted to be sure that when my husbands phone came up for renewal I would be able to get a discounted phone for him as well. I was advised that I would be able to get him the same phone I have for $***.**. I exp that if it was not possible I did not w
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~cstanley: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cstanley: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~cstanley: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~cstanley: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cstanley taken from his T-Mobile customer service problem that occurred on November 9th, 2017.