T-Mobile: I want to speak to a person. I am being harasse...
A T-Mobile customer review by GetHuman user ~rosie from November 16th, 2017
Background on ~rosie's case
GetHuman: ~rosie - can you tell our other T-Mobile customers when your case took place?
~rosie: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~rosie a list of common T-Mobile problems)
~rosie: "Cancel service" was why I was trying to call.
~rosie's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rosie: I want to speak to a person. I am being harassed by T. mobile. They call every week asking for me to call them regarding a bill on their phone. I don't even have T mobil. i can't get you to stop. Please help me. They have the wrong number. I am Rosemand Pires of ***-***-****. Call me so I can fix this.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~rosie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rosie: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~rosie: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~rosie: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rosie taken from his T-Mobile customer service problem that occurred on November 9th, 2017.