T-Mobile: I returned phone to a store manager and have be...
A T-Mobile customer review by GetHuman user ~jms.stephan from November 27th, 2017
Background on ~jms.stephan's case
GetHuman: ~jms.stephan - can you tell our other T-Mobile customers when your case took place?
~jms.stephan: Yup. It was morning, on November 24th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~jms.stephan a list of common T-Mobile problems)
~jms.stephan: "Track an order" was why I was trying to call.
~jms.stephan's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jms.stephan: I returned phone to a store manager and have been harassed by debt collectors and rather than calling him or emailing him they want me to snail mail his email to their legal dept. Way to go hi tech comapany!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~jms.stephan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jms.stephan: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~jms.stephan: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~jms.stephan: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jms.stephan taken from his T-Mobile customer service problem that occurred on November 24th, 2017.