T-Mobile: Phone calls were useless and I never heard back...

A T-Mobile customer review by GetHuman user ~B from November 24th, 2017

Background on ~B's case

GetHuman: ~B - can you tell our other T-Mobile customers when your case took place?
~B: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~B: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~B a list of common T-Mobile problems)
~B: "Complaint" was why I was trying to call.

~B's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~B: Phone calls were useless and I never heard back from the company after sending an email to the address given by gethuman. I walked into my local T-Mobile owned store and spoke with a sales associate. The problem was resolved in minutes and they credited my account with additional time for my inconvenience. Wish I had done this in the first place! I recommend going into a local T-modile owned store and speak to a sales rep when you have a problem. Worked for me!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~B: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~B: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~B: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~B: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~B taken from his T-Mobile customer service problem that occurred on November 22nd, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

~B's T-Mobile Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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