T-Mobile: Poor communication!!! For the past week i have...
A T-Mobile customer review by GetHuman user ~TmobilecustomerservicerepsSUCK from November 7th, 2017
Background on ~TmobilecustomerservicerepsSUCK's case
GetHuman: ~TmobilecustomerservicerepsSUCK - can you tell our other T-Mobile customers when your case took place?
~TmobilecustomerservicerepsSUCK: Sure. It was morning, on November 3rd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~TmobilecustomerservicerepsSUCK a list of common T-Mobile problems)
~TmobilecustomerservicerepsSUCK: "Update account information" was why I was trying to call.
~TmobilecustomerservicerepsSUCK's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TmobilecustomerservicerepsSUCK: Poor communication!!! For the past week i have been in and out of the retail stores and constantly on the phone with customer service. I needed to change a few lines from another account to mines (change in responsibility). And it has not been done after constantly going over this process with customer service over and over. The representatives did not note anything that we had completed and transferred down on my account and i keep having to do all of this from the beginning. By now, i'm pissed. Going to the store and picking out the new phones for the lines that had been added and going to the counter and this girl Juli N from Pearl City's location tells me i cant do anything to the account unless released from the previous account holder. All of those issues were settled and done prior to this with both us account holders in store with them. I am pissed, T-mobile should consider new actions to take when completing transactions. I am unsatisfied with all that had happened. Not too me
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~TmobilecustomerservicerepsSUCK: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TmobilecustomerservicerepsSUCK: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~TmobilecustomerservicerepsSUCK: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~TmobilecustomerservicerepsSUCK: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TmobilecustomerservicerepsSUCK taken from his T-Mobile customer service problem that occurred on November 3rd, 2017.