T-Mobile customer support is always friendly, h...
A T-Mobile customer review by GetHuman user ~Zak Jones! from October 28th, 2017
Background on ~Zak Jones!'s case
GetHuman: ~Zak Jones! - can you tell our other T-Mobile customers when your case took place?
~Zak Jones!: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Zak Jones! a list of common T-Mobile problems)
~Zak Jones!: "Billing" was why I was trying to call.
~Zak Jones!'s review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Zak Jones!: T-Mobile customer support is always friendly, helpful, and very polite and nice. Totally worth being a subscriber just for the customer service. :)
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Zak Jones!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Zak Jones!: I'd give them a three out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Zak Jones!: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Zak Jones!: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Zak Jones! taken from his T-Mobile customer service problem that occurred on October 23rd, 2017.