T-Mobile: i lived on south side of fort wayne in *for ove...
A T-Mobile customer review by GetHuman user ~john from November 15th, 2017
Background on ~john's case
GetHuman: ~john - can you tell our other T-Mobile customers when your case took place?
~john: Yes I can. It was middle of the night, on November 8th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~john a list of common T-Mobile problems)
~john: "Update Account Info" was why I was trying to call.
~john's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john: i lived on south side of fort wayne in *for over two years and had t moble it only*works good outside of my apt i complaned several tims about this no response so i gave upand went to verizons service is so much better dont haft to go outside any more great service from verizons if tmoble wants more customers there going to haft to put up more cell towers there service is very bad why pay just as much as verizons and get bad service i will never go bact t tmoble
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~john: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~john: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~john: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john taken from his T-Mobile customer service problem that occurred on November 8th, 2017.