T. Rowe Price: Some of the terms and nomenclature was not too...
A T. Rowe Price customer review by GetHuman user ~kraskedi from November 9th, 2017
Background on ~kraskedi's case
GetHuman: ~kraskedi - can you tell our other T. Rowe Price customers when your case took place?
~kraskedi: Yes I can. It was afternoon, on November 1st.
GetHuman: Did you reach out to T. Rowe Price, and if so, how?
GetHuman: And which of these common T. Rowe Price customer issues best describes the reason you wanted to talk to them?
(Shows ~kraskedi a list of common T. Rowe Price problems)
~kraskedi: "Get financial advice" was why I was trying to call.
~kraskedi's review of T. Rowe Price customer service
GetHuman: So how would you sum up your experience for GetHuman's T. Rowe Price customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kraskedi: Some of the terms and nomenclature was not too clear. It appears that there is an assumption that non-technical customers understand everything the same as those who work at T.Rowe Price. I used this number because its getting more frustrating to use their web site every time I want to access my account.
GetHuman: Let's quantify your experience contacting T. Rowe Price. On a scale of 1 to 5, how easy is it go get help on a T. Rowe Price problem?
~kraskedi: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kraskedi: I'd give them a four out of five on communication.
GetHuman: And what about T. Rowe Price's ability to quickly and effectively address your problem?
~kraskedi: For that I would say one out of five.
GetHuman: And finally- any advice for other T. Rowe Price customers?
~kraskedi: Call them early in the day or late. Don't forget any personal or account information you might need for T. Rowe Price to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kraskedi taken from his T. Rowe Price customer service problem that occurred on November 1st, 2017.