LAN fields calls from North American TAM custom...
A TAM customer review by GetHuman user GetHuman-54182 from November 28th, 2017
Background on GetHuman-54182's case
GetHuman: GetHuman-54182 - can you tell our other TAM customers when your case took place?
GetHuman-54182: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to TAM, and if so, how?
GetHuman: And which of these common TAM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-54182 a list of common TAM problems)
GetHuman-54182: "Frequent flyer program" was why I was trying to call.
GetHuman-54182's review of TAM customer service
GetHuman: So how would you sum up your experience for GetHuman's TAM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-54182: LAN fields calls from North American TAM customers, who then must wait up to ** hours for TAM to call them back. Pathetic.
GetHuman: Let's quantify your experience contacting TAM. On a scale of 1 to 5, how easy is it go get help on a TAM problem?
GetHuman-54182: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-54182: I'd give them a one out of five on communication.
GetHuman: And what about TAM's ability to quickly and effectively address your problem?
GetHuman-54182: For that I would say two out of five.
GetHuman: And finally- any advice for other TAM customers?
GetHuman-54182: Call them early in the day or late. Don't forget any personal or account information you might need for TAM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-54182 taken from his TAM customer service problem that occurred on November 26th, 2017.