TAM: souns quality terrible.*had to wait for lam to...
A TAM customer review by GetHuman user ~Ted10038 from November 20th, 2017
Background on ~Ted10038's case
GetHuman: ~Ted10038 - can you tell our other TAM customers when your case took place?
~Ted10038: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to TAM, and if so, how?
GetHuman: And which of these common TAM customer issues best describes the reason you wanted to talk to them?
(Shows ~Ted10038 a list of common TAM problems)
~Ted10038: "Baggage problem" was why I was trying to call.
~Ted10038's review of TAM customer service
GetHuman: So how would you sum up your experience for GetHuman's TAM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ted10038: souns quality terrible.*had to wait for lam to put me trough to tam.*wanted bereavement fare and asked if available. was not told. then after a considerable wait a price was quoted $*** above the price offered by travel agent!!!!!
GetHuman: Let's quantify your experience contacting TAM. On a scale of 1 to 5, how easy is it go get help on a TAM problem?
~Ted10038: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ted10038: I'd give them a four out of five on communication.
GetHuman: And what about TAM's ability to quickly and effectively address your problem?
~Ted10038: For that I would say one out of five.
GetHuman: And finally- any advice for other TAM customers?
~Ted10038: Call them early in the day or late. Don't forget any personal or account information you might need for TAM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ted10038 taken from his TAM customer service problem that occurred on November 18th, 2017.