TAP Portugal: I called and chose English and then option ** t...

A TAP Portugal customer review by GetHuman user ~MissB from November 26th, 2017

Background on ~MissB's case

GetHuman: ~MissB - can you tell our other TAP Portugal customers when your case took place?
~MissB: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to TAP Portugal, and if so, how?
~MissB: I used the 800-221-7370 number I found for on the GetHuman TAP Portugal customer phone number page I was on: TAP Portugal Customer Service Phone Number
GetHuman: And which of these common TAP Portugal customer issues best describes the reason you wanted to talk to them?
(Shows ~MissB a list of common TAP Portugal problems)
~MissB: "Change flight" was why I was trying to call.

~MissB's review of TAP Portugal customer service

GetHuman: So how would you sum up your experience for GetHuman's TAP Portugal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MissB: I called and chose English and then option ** that is something like general questions. They said to be patient that they would answer and after around ** min they did. While I was waiting I left my phone on speaker so I could do other things while I waited. They were very nice and answered my question. Thanks for posting this phone. Gethuman.com, I just discovered your site and I already made it one of my favorites.
GetHuman: Let's quantify your experience contacting TAP Portugal. On a scale of 1 to 5, how easy is it go get help on a TAP Portugal problem?
~MissB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MissB: I'd give them a four out of five on communication.
GetHuman: And what about TAP Portugal's ability to quickly and effectively address your problem?
~MissB: For that I would say three out of five.
GetHuman: And finally- any advice for other TAP Portugal customers?
~MissB: Call them early in the day or late. Don't forget any personal or account information you might need for TAP Portugal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MissB taken from his TAP Portugal customer service problem that occurred on November 23rd, 2017.

TAP Portugal

3.67 of 5 stars | 16 reviews

~MissB's TAP Portugal Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like TAP Portugal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with TAP Portugal in any way.

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