TAP Portugal: My luggage was lost I have been waiting to be c...
A TAP Portugal customer review by GetHuman user ~Sabrina Cupellini from November 22nd, 2017
Background on ~Sabrina Cupellini's case
GetHuman: ~Sabrina Cupellini - can you tell our other TAP Portugal customers when your case took place?
~Sabrina Cupellini: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to TAP Portugal, and if so, how?
GetHuman: And which of these common TAP Portugal customer issues best describes the reason you wanted to talk to them?
(Shows ~Sabrina Cupellini a list of common TAP Portugal problems)
~Sabrina Cupellini: "Complaint" was why I was trying to call.
~Sabrina Cupellini's review of TAP Portugal customer service
GetHuman: So how would you sum up your experience for GetHuman's TAP Portugal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sabrina Cupellini: My luggage was lost I have been waiting to be contacted by Tap in regards no one pick the phone up when I call the number I was provited with, I have no clothes to wear. Please give me a voucher for clothing allowance so I can procede and enjoy my vacation Thank you Sabrina Cupellini Ph: *-***-***-**** reference * TP******
GetHuman: Let's quantify your experience contacting TAP Portugal. On a scale of 1 to 5, how easy is it go get help on a TAP Portugal problem?
~Sabrina Cupellini: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sabrina Cupellini: I'd give them a two out of five on communication.
GetHuman: And what about TAP Portugal's ability to quickly and effectively address your problem?
~Sabrina Cupellini: For that I would say three out of five.
GetHuman: And finally- any advice for other TAP Portugal customers?
~Sabrina Cupellini: Call them early in the day or late. Don't forget any personal or account information you might need for TAP Portugal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sabrina Cupellini taken from his TAP Portugal customer service problem that occurred on November 18th, 2017.
TAP Portugal
3.67 of 5 stars | 16 reviews
~Sabrina Cupellini's TAP Portugal Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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