TCF Bank: Once I went thru there computer generated quest...
A TCF Bank customer review by GetHuman user GetHuman-171839 from November 15th, 2017
Background on GetHuman-171839's case
GetHuman: GetHuman-171839 - can you tell our other TCF Bank customers when your case took place?
GetHuman-171839: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to TCF Bank, and if so, how?
GetHuman: And which of these common TCF Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171839 a list of common TCF Bank problems)
GetHuman-171839: "Question" was why I was trying to call.
GetHuman-171839's review of TCF Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TCF Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171839: Once I went thru there computer generated questions I said representative and had to wait for approx. * minutes before I got a human. (this was at *:** am) which surprised me that there was anyone even working at that hour. the bank continues to charge for their "totally FREE Checking" and hopefully she finally cleaned it up. and refunded me all charges over the last few months. NOW the BAD news they do have a terrible phone system and desperately needs to update it and make it user friendly
GetHuman: Let's quantify your experience contacting TCF Bank. On a scale of 1 to 5, how easy is it go get help on a TCF Bank problem?
GetHuman-171839: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171839: I'd give them a three out of five on communication.
GetHuman: And what about TCF Bank's ability to quickly and effectively address your problem?
GetHuman-171839: For that I would say four out of five.
GetHuman: And finally- any advice for other TCF Bank customers?
GetHuman-171839: Call them early in the day or late. Don't forget any personal or account information you might need for TCF Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171839 taken from his TCF Bank customer service problem that occurred on November 13th, 2017.