TCF Bank: The online banking and what actually happens th...
A TCF Bank customer review by GetHuman user ~mousie1607 from November 5th, 2017
Background on ~mousie1607's case
GetHuman: ~mousie1607 - can you tell our other TCF Bank customers when your case took place?
~mousie1607: Yeah. It was evening, on November 1st.
GetHuman: Did you reach out to TCF Bank, and if so, how?
GetHuman: And which of these common TCF Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~mousie1607 a list of common TCF Bank problems)
~mousie1607: "Question" was why I was trying to call.
~mousie1607's review of TCF Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TCF Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mousie1607: The online banking and what actually happens through tcf completely different. They screwed me over with *** in NSF fees because they claimed my direct deposit didnt go in on the day it was set to. Also that certain charges come out immediatley even when they arent showing up on my account.Not only that but all of my statements had and have errors. Wonderful. Now im out my loan payment and grocery money. Thanks tcf for a whole lotta nothing. I really did wanna have to sell more plasma to attempt to make ends meet
GetHuman: Let's quantify your experience contacting TCF Bank. On a scale of 1 to 5, how easy is it go get help on a TCF Bank problem?
~mousie1607: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mousie1607: I'd give them a five out of five on communication.
GetHuman: And what about TCF Bank's ability to quickly and effectively address your problem?
~mousie1607: For that I would say two out of five.
GetHuman: And finally- any advice for other TCF Bank customers?
~mousie1607: Call them early in the day or late. Don't forget any personal or account information you might need for TCF Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mousie1607 taken from his TCF Bank customer service problem that occurred on November 1st, 2017.