TD Bank: *st time on hold ** min then disconnect**nd tim...
A TD Bank customer review by GetHuman user GetHuman-244726 from November 20th, 2017
Background on GetHuman-244726's case
GetHuman: GetHuman-244726 - can you tell our other TD Bank customers when your case took place?
GetHuman-244726: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-244726 a list of common TD Bank problems)
GetHuman-244726: "Account Setup" was why I was trying to call.
GetHuman-244726's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-244726: *st time on hold ** min then disconnect**nd time directed to another dept never picked up**rd time directed to another dept wrong number**th time transferred - hold ** min - then told it depends on the branch the commercial loan is at.*Citi Bank has had no luck obtaining payoff for TD Bank customer. Customer signed payoff balance request letter to TD Bank and listed UCC number to be released.**Darla Grossman*Citi Bank****-***-****
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
GetHuman-244726: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-244726: I'd give them a four out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
GetHuman-244726: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
GetHuman-244726: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-244726 taken from his TD Bank customer service problem that occurred on November 14th, 2017.