TD Bank: Terrible service, had to wait ** minutes for a...
A TD Bank customer review by GetHuman user ~Andrew from November 23rd, 2017
Background on ~Andrew's case
GetHuman: ~Andrew - can you tell our other TD Bank customers when your case took place?
~Andrew: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Andrew a list of common TD Bank problems)
~Andrew: "Cancel Account" was why I was trying to call.
~Andrew's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Andrew: Terrible service, had to wait ** minutes for a rep, yes ** minutes! He couldn't help me to remove a block in my debit card, I was told to go to the bank because thery can't take care of it over the phone!
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~Andrew: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Andrew: I'd give them a five out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~Andrew: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~Andrew: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Andrew taken from his TD Bank customer service problem that occurred on November 16th, 2017.