TECO Energy, Inc.: Your customer service help line ***** and the m...
A TECO Energy, Inc. customer review by GetHuman user ~Pissed customer from November 17th, 2017
Background on ~Pissed customer's case
GetHuman: ~Pissed customer - can you tell our other TECO Energy, Inc. customers when your case took place?
~Pissed customer: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to TECO Energy, Inc., and if so, how?
GetHuman: And which of these common TECO Energy, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed customer a list of common TECO Energy, Inc. problems)
~Pissed customer: "Cancel service" was why I was trying to call.
~Pissed customer's review of TECO Energy, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's TECO Energy, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed customer: Your customer service help line ***** and the management should all be fired and shameful of themselves to having people wait over ** minutes on the phone to try to speak with someone. Your system is BROKEN, get a clue. No wonder why you have soo much turnover.
GetHuman: Let's quantify your experience contacting TECO Energy, Inc.. On a scale of 1 to 5, how easy is it go get help on a TECO Energy, Inc. problem?
~Pissed customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed customer: I'd give them a five out of five on communication.
GetHuman: And what about TECO Energy, Inc.'s ability to quickly and effectively address your problem?
~Pissed customer: For that I would say two out of five.
GetHuman: And finally- any advice for other TECO Energy, Inc. customers?
~Pissed customer: Call them early in the day or late. Don't forget any personal or account information you might need for TECO Energy, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed customer taken from his TECO Energy, Inc. customer service problem that occurred on November 12th, 2017.