TOMS: I'm trying to purchase some shoes thru your web...
A TOMS customer review by GetHuman user GetHuman-70176 from November 22nd, 2017
Background on GetHuman-70176's case
GetHuman: GetHuman-70176 - can you tell our other TOMS customers when your case took place?
GetHuman-70176: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to TOMS, and if so, how?
GetHuman: And which of these common TOMS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-70176 a list of common TOMS problems)
GetHuman-70176: "Track order" was why I was trying to call.
GetHuman-70176's review of TOMS customer service
GetHuman: So how would you sum up your experience for GetHuman's TOMS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-70176: I'm trying to purchase some shoes thru your website. However, once I've made my selection I'm unable to find the Shopping Bag on your website!! I don't have that problem with any other site. The costumer service representative was attentive but didn't help me with this problem. Is there something wrong with your website that doesn't allow me to see the Shopping Bag? Please respond at *****@***.com. Thanks!
GetHuman: Let's quantify your experience contacting TOMS. On a scale of 1 to 5, how easy is it go get help on a TOMS problem?
GetHuman-70176: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-70176: I'd give them a five out of five on communication.
GetHuman: And what about TOMS's ability to quickly and effectively address your problem?
GetHuman-70176: For that I would say five out of five.
GetHuman: And finally- any advice for other TOMS customers?
GetHuman-70176: Call them early in the day or late. Don't forget any personal or account information you might need for TOMS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-70176 taken from his TOMS customer service problem that occurred on November 17th, 2017.