TOMS: I waited on phone twice for over ** minutes wit...
A TOMS customer review by GetHuman user ~ldf2526 from November 22nd, 2017
Background on ~ldf2526's case
GetHuman: ~ldf2526 - can you tell our other TOMS customers when your case took place?
~ldf2526: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to TOMS, and if so, how?
GetHuman: And which of these common TOMS customer issues best describes the reason you wanted to talk to them?
(Shows ~ldf2526 a list of common TOMS problems)
~ldf2526: "Complaint" was why I was trying to call.
~ldf2526's review of TOMS customer service
GetHuman: So how would you sum up your experience for GetHuman's TOMS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ldf2526: I waited on phone twice for over ** minutes with no answer. The email was returned undeliverable. I ordered two pair of Toms and received them quickly* however, the black pair of crocheted shoes has a hole in them. I am unable to contact anyone concerning this. I have normally purchased my Toms from Nordstroms but decided to order online this time. Order * ******
GetHuman: Let's quantify your experience contacting TOMS. On a scale of 1 to 5, how easy is it go get help on a TOMS problem?
~ldf2526: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ldf2526: I'd give them a five out of five on communication.
GetHuman: And what about TOMS's ability to quickly and effectively address your problem?
~ldf2526: For that I would say five out of five.
GetHuman: And finally- any advice for other TOMS customers?
~ldf2526: Call them early in the day or late. Don't forget any personal or account information you might need for TOMS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ldf2526 taken from his TOMS customer service problem that occurred on November 15th, 2017.