I ordered a pair of Toms ladies white size...
A TOMS customer review by GetHuman user ~Donna Beller from November 10th, 2017
Background on ~Donna Beller's case
GetHuman: ~Donna Beller - can you tell our other TOMS customers when your case took place?
~Donna Beller: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to TOMS, and if so, how?
GetHuman: And which of these common TOMS customer issues best describes the reason you wanted to talk to them?
(Shows ~Donna Beller a list of common TOMS problems)
~Donna Beller: "Returns" was why I was trying to call.
~Donna Beller's review of TOMS customer service
GetHuman: So how would you sum up your experience for GetHuman's TOMS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donna Beller: I ordered a pair of Toms ladies white size * ***. going by reviews by others, i should order the size i regularly wear..not so...they were about an inch too long and much much too wide. I paid shippiing to send these to me and also had to pay shipping to return them, which cost me to return your shoes.. will never order any more because i should not have had to pay shipping back or to me. *Donna Beller**** W. ** Hwy, Coalgate, OK ***** *My order number was XXXXXXXXXX
GetHuman: Let's quantify your experience contacting TOMS. On a scale of 1 to 5, how easy is it go get help on a TOMS problem?
~Donna Beller: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donna Beller: I'd give them a five out of five on communication.
GetHuman: And what about TOMS's ability to quickly and effectively address your problem?
~Donna Beller: For that I would say one out of five.
GetHuman: And finally- any advice for other TOMS customers?
~Donna Beller: Call them early in the day or late. Don't forget any personal or account information you might need for TOMS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donna Beller taken from his TOMS customer service problem that occurred on November 2nd, 2017.