Tampa Bay Times: My third phone call telling you I did not recei...

A Tampa Bay Times customer review by GetHuman user ~Annoyed from November 23rd, 2017

Background on ~Annoyed's case

GetHuman: ~Annoyed - can you tell our other Tampa Bay Times customers when your case took place?
~Annoyed: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Tampa Bay Times, and if so, how?
~Annoyed: I used the 800-282-5588 number I found for on the GetHuman Tampa Bay Times customer phone number page I was on: Tampa Bay Times Customer Service Phone Number
GetHuman: And which of these common Tampa Bay Times customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed a list of common Tampa Bay Times problems)
~Annoyed: "Lower my bill" was why I was trying to call.

~Annoyed's review of Tampa Bay Times customer service

GetHuman: So how would you sum up your experience for GetHuman's Tampa Bay Times customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed: My third phone call telling you I did not receive Friday's newspaper. Last two phone calls you reassured me it will be delivered the next day...and it was not.
GetHuman: Let's quantify your experience contacting Tampa Bay Times. On a scale of 1 to 5, how easy is it go get help on a Tampa Bay Times problem?
~Annoyed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed: I'd give them a one out of five on communication.
GetHuman: And what about Tampa Bay Times's ability to quickly and effectively address your problem?
~Annoyed: For that I would say three out of five.
GetHuman: And finally- any advice for other Tampa Bay Times customers?
~Annoyed: Call them early in the day or late. Don't forget any personal or account information you might need for Tampa Bay Times to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed taken from his Tampa Bay Times customer service problem that occurred on November 15th, 2017.

Tampa Bay Times

2.29 of 5 stars | 56 reviews

~Annoyed's Tampa Bay Times Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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