Target Online: Product was damaged in shipping.I was not notif...
A Target Online customer review by GetHuman user GetHuman-263344 from November 14th, 2017
Background on GetHuman-263344's case
GetHuman: GetHuman-263344 - can you tell our other Target Online customers when your case took place?
GetHuman-263344: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Target Online, and if so, how?
GetHuman: And which of these common Target Online customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263344 a list of common Target Online problems)
GetHuman-263344: "Warranty claim" was why I was trying to call.
GetHuman-263344's review of Target Online customer service
GetHuman: So how would you sum up your experience for GetHuman's Target Online customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263344: Product was damaged in shipping.I was not notified of such by email. They are refunding my money instead of reordering and shipping it out again. Now I have to wait for my refund before I can reorder the items. I will never use target again and will post fade book ,twitter and link din of targets poor service and ridicules* procedures
GetHuman: Let's quantify your experience contacting Target Online. On a scale of 1 to 5, how easy is it go get help on a Target Online problem?
GetHuman-263344: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263344: I'd give them a three out of five on communication.
GetHuman: And what about Target Online's ability to quickly and effectively address your problem?
GetHuman-263344: For that I would say two out of five.
GetHuman: And finally- any advice for other Target Online customers?
GetHuman-263344: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Target Online to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263344 taken from his Target Online customer service problem that occurred on November 12th, 2017.