Team Beachbody: Agent could not get my last name right and it w...
A Team Beachbody customer review by GetHuman user ~Alistaire from November 25th, 2017
Background on ~Alistaire's case
GetHuman: ~Alistaire - can you tell our other Team Beachbody customers when your case took place?
~Alistaire: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Team Beachbody, and if so, how?
GetHuman: And which of these common Team Beachbody customer issues best describes the reason you wanted to talk to them?
(Shows ~Alistaire a list of common Team Beachbody problems)
~Alistaire: "Cancel membership" was why I was trying to call.
~Alistaire's review of Team Beachbody customer service
GetHuman: So how would you sum up your experience for GetHuman's Team Beachbody customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alistaire: Agent could not get my last name right and it was a standard simple name...How Malloy sounds like 'Menund' is beyond me. Perhpas it was bad sound on his side - but if so, just say that since I wasn't sure if he was slow or the line was bad. Also it was obvious he wasn't listening to me since he would verify things he had already verified (my updated shipping address was the same as my billing)
GetHuman: Let's quantify your experience contacting Team Beachbody. On a scale of 1 to 5, how easy is it go get help on a Team Beachbody problem?
~Alistaire: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alistaire: I'd give them a two out of five on communication.
GetHuman: And what about Team Beachbody's ability to quickly and effectively address your problem?
~Alistaire: For that I would say three out of five.
GetHuman: And finally- any advice for other Team Beachbody customers?
~Alistaire: Call them early in the day or late. Don't forget any personal or account information you might need for Team Beachbody to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alistaire taken from his Team Beachbody customer service problem that occurred on November 22nd, 2017.